Refund & Cancellation Policy

Last Updated: April 2026

1. General Principle

Due to the immediate nature of the hospitality industry (prepared drinks and food), all sales processed through Wayta are final once the order status moves to "Preparing."

2. VIP Table Deposits

Deposits paid for VIP table bookings are generally non-refundable as they secure high-demand inventory.
Refunds for deposits may be considered at the sole discretion of the Venue Partner if requested at least 24 hours before the event.

3. Technical Errors

If a transaction is successful but the venue is unable to fulfil the order (e.g., item out of stock), a full refund will be processed through the original payment method (PayFast/Yoco) within 3–5 business days.

4. No-Shows

If you order a drink but fail to collect it from the bar, you will not be entitled to a refund. The "Zero-Queue Protocol" places responsibility on the user to collect their order promptly upon notification.

5. How to Request a Refund

For eligible refund requests, contact us within 24 hours of the transaction at support@wayta.co.za with your order reference number.